A couple of years ago we bought a water softener from Monarch Water, model 'Watersilk', costing about £500 plus fitting. We expected it to last many years. It had a 1 year warranty.
It started leaking a while ago, and as it started the problem before the year warranty ran out, they fixed it at no cost. The problem water pissing out of the overflow.
It has now started leaking again, and I'd like some advice as how to approach them for repair.
I know there has been a lot of talk lately that items such as TVs should have implied warranties for longer than the manufacturers state, but does this rule apply to our problem ?
Items like this should last for many years, and it was very expensive.
I am gonna contact the manufacturers, but wanna be fully armed when I speak to them.