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Customer service

Went to visit my brother in Liverpool this weekend and had a lovely time, mostly. However, had an odd incident in one bar. A friend ...

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    Really Bored Mad Liz's Avatar
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    Default Customer service

    Went to visit my brother in Liverpool this weekend and had a lovely time, mostly.

    However, had an odd incident in one bar. A friend of brother went to buy a round and I went to the bar to help carry. Busy bar but the barmaid looked friendly. Until we ordered, that is. Laura ordered two pints of lager and two vodkas with diet coke. The vodkas were slammed down in front of us while she glared at us. I realised that Laura hadn't specified "no ice" for my drink and so I asked for the ice to be removed. The conversation went like this:

    Me: Excuse me, do you think you could take the ice out, please?
    Barmaid: You didn't ask for it without ice!
    Me: I didn't order it and my friend made an error.
    Barmaid: I don't see what your problem is!
    Me: My problem is I don't like ice!

    She was SO aggressive and we did nothing to merit it. We'd only just walked in. My brother's friend was mortified that this was the impression I would take home from Liverpool. Fortunately, and without exception, everyone else I met was incredibly friendly.

    I've rarely come across such unwarranted aggression, though.
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    Should Get Out More Ant's Avatar
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    Default Re: Customer service

    Hmmmm, seems she met you lot with an icey reception.
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    Should Get Out More BananaMan's Avatar
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    Default Re: Customer service

    Come on Liz.

    She has to live in Liverpool. Or at least work there. That would put me in a right old strop, I would imagine.



    Though I do quite like the Wirral. I was conceived there, in fact.

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    Should Get Out More icarus1859's Avatar
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    Default Re: Customer service

    Quote Originally Posted by Mad Liz View Post
    I've rarely come across such unwarranted aggression, though.
    Unwarranted aggression?
    An arsy barmaid rushed off her feet in a busy pub who cba to take the ice out of your drink for you?

    We have bigger arguments at home over who left the fridge door open.
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    Really Bored fastfitter's Avatar
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    Default Re: Customer service

    Quote Originally Posted by Mad Liz View Post
    Barmaid: You didn't ask for it without ice!
    I didn't ask for it with ice either, bitch.


    New to the job. She's probably only just got used to not having to ask 'Do you want fries with that?'
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    Should Get Out More Hunter's Avatar
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    Default Re: Customer service

    bar work can be a very thankless task

    and if ur rushed off ur feet someone asking you to take their ice out of their drink when they are fully capable of doing it themselves can seem like a p.i.t.a.

    just saying... from experience... and stuff...

    i doubt that little incident warrants complaining about it on the internet really
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    Default Re: Customer service

    Customer service should be re-branded as Arsehole Roulette ,cause it really is a game of luck .....seems like this time you lucked out :-(
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    Default Re: Customer service

    Why didn't you remove the ice yourself?

    Calmac are ace. Says the man waiting for a delayed ferry in Mallaig. Very helpful, they even have copies of the bus timetable for Skye. As long as I get to Uig by 1800 everything will be good in my world.
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    Default Re: Customer service

    Have a heart Liz, she's probably still upset over Hillsborough - it was only 25 years ago.
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    Default Re: Customer service

    Quote Originally Posted by cheb View Post
    Why didn't you remove the ice yourself?
    Yeah that.

    Bonus points for lobbing them at gobby Scouse burd.

    Quote Originally Posted by Mad Liz View Post

    I've rarely come across such unwarranted aggression, though.
    ...and hand in yer Irish card
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    Default Re: Customer service

    Quote Originally Posted by BananaMan View Post
    Come on Liz.

    She has to live in Liverpool. Or at least work there. That would put me in a right old strop, I would imagine.



    Though I do quite like the Wirral. I was conceived there, in fact.

    We do need a more accurate location BKM. How else can I raise a petition for a blue plaque
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    Default Re: Customer service

    Quote Originally Posted by Bloo View Post
    Have a heart Liz, she's probably still upset over Hillsborough - it was only 25 years ago.
    And Maggie - her attitude will all be Maggies fault...
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    Default Re: Customer service

    Quote Originally Posted by cheb View Post
    Why didn't you remove the ice yourself?
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    Default Re: Customer service

    Mrs Gremlin drinks Bacardi and diet Coke with no ice. I can guarantee that 9 times out of ten it will turn up with ice in it despite me specifically asking for no ice. Add to that the fact that she doesn't like the 'tap' diet Coke it gets very confusing. I've now taken to asking for a straight Bacardi and a bottle of diet Coke. End up with more glasses than I need but it saves giving barmaids the strop.
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    Default Re: Customer service

    Quote Originally Posted by gremlin View Post
    Mrs Gremlin drinks Bacardi and diet Coke with no ice. I can guarantee that 9 times out of ten it will turn up with ice in it despite me specifically asking for no ice. Add to that the fact that she doesn't like the 'tap' diet Coke it gets very confusing. I've now taken to asking for a straight Bacardi and a bottle of diet Coke. End up with more glasses than I need but it saves giving barmaids the strop.

    Its a tough life eh
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