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Thread: Windows 10 update and printer problems

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    Default Windows 10 update and printer problems


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    Anyone else had, this?

    Long story short version.

    Updated W10, now printer wont work. Tried all the HP help and software tools but it still wont work. Printer is HP Envy 5644.

    Originally W10 had printer as default and offline - totally unable to get it online. Much rebooting (W10, printer, router), uninstalling, reinstalling and faffing about it is now installed, NOT default, and apparently bereft of drivers. W10 wont do anything with it (no drivers) and tells me to go to HP which gives me a tool that fails to install it.
    I have wasted 4 hours of my life on this and am not making headway.

    Any ideas apart from pitching it out the window?

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    Default Re: Windows 10 update and printer problems

    We often have the same dilemma with Win10 and out HP Envy.
    Only fix seems to be delete the printer and then run HP Print and Scan Doctor which reinstalls software.

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    Default Re: Windows 10 update and printer problems

    Quote Originally Posted by V8-Powered View Post
    We often have the same dilemma with Win10 and out HP Envy.
    Only fix seems to be delete the printer and then run HP Print and Scan Doctor which reinstalls software.
    Been there, done that, several times. No fix.

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    Default Re: Windows 10 update and printer problems

    The last 2 weeks of Win10 updates have seen some major fuck ups, data being deleted and other things (check the IT news sources for more info). I'd rollback your update and wait about a month before trying to update it again.

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    Default Re: Windows 10 update and printer problems

    Quote Originally Posted by RiceBurner View Post
    The last 2 weeks of Win10 updates have seen some major fuck ups, data being deleted and other things (check the IT news sources for more info). I'd rollback your update and wait about a month before trying to update it again.
    like an idiot I went actively looking for latest updates last & this week. If I open too many tabs in Edge it completely crashes my laptop...


    Have HP Envy 4504. Just tried it & it's fine. However, during a rebuild earlier this year the drivers for it came via MS-actually I think from within their own app for new printers/ default etc. And I have forced the Windows updates....

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    Default Re: Windows 10 update and printer problems

    Had same problem, uninstalled printer, reinstalled using windows drivers sorted it.

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    Default Re: Windows 10 update and printer problems

    Had the same problem. It renamed my printer somehow. So look for other printers and you will find the new name. Make that one your default.

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    Default Re: Windows 10 update and printer problems

    Another update last night - still the same problems

    Tried uninstalling printer (and deleting all it's drivers), reinstalling, using all the HP 'fixes' and 'solutions, using MS Windows ditto.

    Printer is now installed, but tells me it doesn't have drivers. And neither MS nor Hp seem able to help. Printer is working (local test print), it will scan, but not print.

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    Default Re: Windows 10 update and printer problems

    Going to assume you have tried the "HP Print and Scan Doctor for Windows", available on the HP website but, how do you connect to the printer, WiFi, LAN or direct cable connect? If one of the former can you still ping the printer? If not that may be the issue, an update has knocked out the settings and will need to be put back in. Default options for printers (even in this modern age) is to set them up on an LPT port even when one doesn't exist

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    Default Re: Windows 10 update and printer problems

    Quote Originally Posted by Cousin Jack View Post
    Another update last night - still the same problems.
    One thing I noticed about both of these win updates is that they didn't seem to need a reboot. However, come restart it's doing the 'xy% installing updates thing'.

    Same old then. Delete the bastard, run the clean up, reboot the bastard, start all over again. As said I used Microsoft's own add a new printer thing on my laptop & as fond as I usually am of getting everything drivers off the manufacturer's own sites, when I rebuilt the office PC I was in a hurry & just let windows find & do the lot.

    BTW I'm pretty sure our Envy has only ever been connected to using the wifi. It's the entire reason we bought it. Actually this has been a fit & forget kind of printer-1st one ever.

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    Default Re: Windows 10 update and printer problems

    Quote Originally Posted by Jack View Post
    Going to assume you have tried the "HP Print and Scan Doctor for Windows", available on the HP website but, how do you connect to the printer, WiFi, LAN or direct cable connect? If one of the former can you still ping the printer? If not that may be the issue, an update has knocked out the settings and will need to be put back in. Default options for printers (even in this modern age) is to set them up on an LPT port even when one doesn't exist
    It's wifi all the way.

    Yes, used the Print and Scan Doctor, and another HP Installation Failure Utility that gets offered when everything else fails. Still useless, and currently escalated to a 'team in HP' who are looking at my problem. And probably 10,000 other problems that people on the HP Forum are bitching about. The co-operation between major hardware manufacturers (HP, Canon, et al) and major OD manufacturers (MS and Apple) seems pretty dire. Anyway HP may contact me for specifics, I am not holding my breath.

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    Default Re: Windows 10 update and printer problems

    Update.

    After waiting a bit (to see if the call from HP materialised, or HP actually sorted some stuff), I tried again today.

    Yes, HP have tinkered with their automated support, I went through several different screens this time, all promising to fix my problem. None did.
    I tried again to get some actual liveware support, and failed. The only telephone numbers are for the US, and they are 800 numbers which IIRC are not available from overseas.
    A guy on the support form (who worked for HP) said he had passed it to the tech people who would ring me. They didn't.

    Anyone got any ideas? Or can recommend a non-HP printer?

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    Default Re: Windows 10 update and printer problems

    Quote Originally Posted by Cousin Jack View Post

    Anyone got any ideas? Or can recommend a non-HP printer?
    There's feature update to windows this week-run the check for updates manualy. It takes fecking ages to install though**

    I have a HP laptop stripped right down in front of me. The wankers not only soldered in the cpu, but have chosen to fit the fan right at the bottom. That's tear it down to the bottom of the case to replace & a right cuddly wuddly beary beary boo's choice. Plus HP have been weasels of the 1st order a decade ago over an nividia gfx chip. I wouldn't have anything from then again.

    Except the GF bought a HP Envy 4504 printer for 30 a couple of years ago, & it pains me to say this, but it has been faultless.

    Printers are fickle bastards!!


    I do have an idea, which you might not like. How old is your actual computer etc. Actually make & model palease? Any mods/ upgrades done too? Has it been behaving differently over the last few months or so?


    ** EDIT: FFFS after that you get some more. Keep running it manualy.

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    Default Re: Windows 10 update and printer problems

    Wifi printers (at least cheap ones with their own wifi) are the work of the devil. You will waste hours of your life fannying on with it if it stops working. Plug it in via a usb, or, if you want wireless printing from a laptop then get a networkable one and plug it into your router.

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    Default Re: Windows 10 update and printer problems

    Thanks guys. I have just received a scary 'solution' from HP. It involves stuff like tinkering with the Registry.

    Plug and play is great when it works. When it stops working it is a nightmare.

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