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Thread: Windows 10 update, Intel RST not compatible & unable to update - HELP!!

  1. #1
    Should Get Out More melons's Avatar
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    Default Windows 10 update, Intel RST not compatible & unable to update - HELP!!


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    Hi
    Received one of those Windows security update notices this evening stating that update failed due to incompatibility issues with Intel. I've tried and obviously/unsurprisingly failed to update the Intel driver, getting the following log report - Any ideas what I need to do to fix?

    [Sat Jul 27 21:08:20 2019] Update Package Execution Started
    [Sat Jul 27 21:08:20 2019] Original command line: "C:\Users\james\Downloads\Intel-8265-WIFI-Driver_71XN1_WIN_19.60.0.7_A07_01.EXE"
    [Sat Jul 27 21:08:21 2019] DUP Framework EXE Version: 3.8.3.67
    [Sat Jul 27 21:08:21 2019] DUP Release: 71XN1A07
    [Sat Jul 27 21:08:21 2019] Initializing framework...
    [Sat Jul 27 21:08:21 2019] Data in smbios table is (hex)value = a , Chasis type (hex)value = a , System type is : Client
    [Sat Jul 27 21:08:22 2019] logo.png
    [Sat Jul 27 21:08:26 2019] User Command: attended
    [Sat Jul 27 21:08:26 2019] DUP Capabilities Value: 35651583 (0x21FFFFF)
    [Sat Jul 27 21:08:26 2019] DUP Vendor Software Version: 19.60.0.7
    [Sat Jul 27 21:08:26 2019] System ID: 0782
    [Sat Jul 27 21:08:26 2019] System model description: Inspiron 7560
    [Sat Jul 27 21:08:26 2019] Match found: 7560 (0782)
    [Sat Jul 27 21:08:26 2019] Local System/Model Compatible with this Package? Yes
    [Sat Jul 27 21:08:26 2019] Local System OS Version: 10.0.0.0
    [Sat Jul 27 21:08:26 2019] OS Compatible with this Package? Yes
    [Sat Jul 27 21:08:26 2019] Local System OS Language: EN
    [Sat Jul 27 21:08:26 2019] Language Compatible with this Package? Yes
    [Sat Jul 27 21:08:26 2019] Identified Behavior : attended
    [Sat Jul 27 21:08:26 2019] Extraction-miniunz path: c:\PROGRA~3\dell\drivers\f55f5d53-d11c-4e61-aafc-f61d86732afd\miniunz.exe
    [Sat Jul 27 21:08:26 2019] Extraction-arguments: -x C:\Users\james\DOWNLO~1\Intel-8265-WIFI-Driver_71XN1_WIN_19.60.0.7_A07_01.EXE -o -d c:\PROGRA~3\dell\drivers\f55f5d53-d11c-4e61-aafc-f61d86732afd
    [Sat Jul 27 21:08:41 2019] Extraction-GetExitCode: 0
    [Sat Jul 27 21:08:41 2019] Identified Behavior : attended
    [Sat Jul 27 21:08:41 2019] Temporary payload log file name: C:\ProgramData\dell\drivers\f55f5d53-d11c-4e61-aafc-f61d86732afd\DUPA7F.tmp
    [Sat Jul 27 21:08:41 2019] Translated Command Line : mup.exe /v"/c mup" /l:"C:\ProgramData\dell\drivers\f55f5d53-d11c-4e61-aafc-f61d86732afd\DUPA7F.tmp"
    [Sat Jul 27 21:08:41 2019] Path : C:\ProgramData\dell\drivers\f55f5d53-d11c-4e61-aafc-f61d86732afd
    [Sat Jul 27 21:08:41 2019] Identified Behavior : attended
    [Sat Jul 27 21:08:45 2019] Appending Vendor Software Log.
    [Sat Jul 27 21:08:45 2019]
    --- Start of Vendor Software Log ---


    [Sat Jul 27 21:08:45 2019] ASCII payload log file detected:
    [Sat Jul 27 21:08:45 2019] Log File Name: DUPA7F.tmp
    [Sat Jul 27 21:08:45 2019] ****************************************
    MUP started: Sat Jul 27 21:08:42 2019


    Command Line: C:\ProgramData\Dell\drivers\f55f5d53-d11c-4e61-aafc-f61d86732afd\mup.exe /v/c mup /l:C:\ProgramData\dell\drivers\f55f5d53-d11c-4e61-aafc-f61d86732afd\DUPA7F.tmp
    ****************************************
    Execute: setup.exe /c mup
    Error: setup.exe exited with return code: -1
    MUP finished: Sat Jul 27 21:08:45 2019


    Exiting with Return Code: -1




    [Sat Jul 27 21:08:45 2019]
    --- End of Vendor Software Log ---


    [Sat Jul 27 21:08:45 2019] Vendor Software Return Code: 4294967295
    [Sat Jul 27 21:08:45 2019] logo.png
    [Sat Jul 27 21:08:45 2019] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
    [Sat Jul 27 21:08:45 2019] Name of Exit Code:
    [Sat Jul 27 21:08:45 2019] (DupAPI::GetReturnCode): *** Unable to find DUP value for:
    [Sat Jul 27 21:08:45 2019] Exit Code set to: 1 (0x1)
    [Sat Jul 27 21:08:45 2019] Result: FAILURE
    [Sat Jul 27 21:08:50 2019] User Command: attended
    [Sat Jul 27 21:08:50 2019] DUP Capabilities Value: 35651583 (0x21FFFFF)
    [Sat Jul 27 21:08:50 2019] DUP Vendor Software Version: 19.60.0.7
    [Sat Jul 27 21:08:50 2019] System ID: 0782
    [Sat Jul 27 21:08:50 2019] System model description: Inspiron 7560
    [Sat Jul 27 21:08:50 2019] Match found: 7560 (0782)
    [Sat Jul 27 21:08:50 2019] Local System/Model Compatible with this Package? Yes
    [Sat Jul 27 21:08:50 2019] Local System OS Version: 10.0.0.0
    [Sat Jul 27 21:08:50 2019] OS Compatible with this Package? Yes
    [Sat Jul 27 21:08:50 2019] Local System OS Language: EN
    [Sat Jul 27 21:08:50 2019] Language Compatible with this Package? Yes
    [Sat Jul 27 21:08:50 2019] User Parameter: logfile
    [Sat Jul 27 21:08:50 2019] User Parameter: logfile changed to: C:\ProgramData\Dell\UpdatePackage\Log\Intel-8265-WIFI-Driver_71XN1_WIN_19.60.0.7_A07_01.txt
    [Sat Jul 27 21:08:50 2019] Identified Behavior : attended
    [Sat Jul 27 21:08:50 2019] Extraction-miniunz path: c:\PROGRA~3\dell\drivers\dbc5a5cd-1525-44d0-9e96-fe4dcd4836b9\miniunz.exe
    [Sat Jul 27 21:08:50 2019] Extraction-arguments: -x C:\Users\james\DOWNLO~1\Intel-8265-WIFI-Driver_71XN1_WIN_19.60.0.7_A07_01.EXE -o -d c:\PROGRA~3\dell\drivers\dbc5a5cd-1525-44d0-9e96-fe4dcd4836b9
    [Sat Jul 27 21:09:01 2019] Extraction-GetExitCode: 0
    [Sat Jul 27 21:09:01 2019] Identified Behavior : attended
    [Sat Jul 27 21:09:01 2019] Temporary payload log file name: C:\ProgramData\dell\drivers\dbc5a5cd-1525-44d0-9e96-fe4dcd4836b9\DUP593C.tmp
    [Sat Jul 27 21:09:01 2019] Translated Command Line : mup.exe /v"/c mup" /l:"C:\ProgramData\dell\drivers\dbc5a5cd-1525-44d0-9e96-fe4dcd4836b9\DUP593C.tmp"
    [Sat Jul 27 21:09:01 2019] Path : C:\ProgramData\dell\drivers\dbc5a5cd-1525-44d0-9e96-fe4dcd4836b9
    [Sat Jul 27 21:09:01 2019] Identified Behavior : attended
    [Sat Jul 27 21:09:04 2019] Appending Vendor Software Log.
    [Sat Jul 27 21:09:04 2019]
    --- Start of Vendor Software Log ---


    [Sat Jul 27 21:09:04 2019] ASCII payload log file detected:
    [Sat Jul 27 21:09:04 2019] Log File Name: DUP593C.tmp
    [Sat Jul 27 21:09:04 2019] ****************************************
    MUP started: Sat Jul 27 21:09:02 2019


    Command Line: C:\ProgramData\Dell\drivers\dbc5a5cd-1525-44d0-9e96-fe4dcd4836b9\mup.exe /v/c mup /l:C:\ProgramData\dell\drivers\dbc5a5cd-1525-44d0-9e96-fe4dcd4836b9\DUP593C.tmp
    ****************************************
    Execute: setup.exe /c mup
    Error: setup.exe exited with return code: -1
    MUP finished: Sat Jul 27 21:09:04 2019


    Exiting with Return Code: -1




    [Sat Jul 27 21:09:04 2019]
    --- End of Vendor Software Log ---


    [Sat Jul 27 21:09:04 2019] Vendor Software Return Code: 4294967295
    [Sat Jul 27 21:09:05 2019] logo.png
    [Sat Jul 27 21:09:05 2019] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
    [Sat Jul 27 21:09:05 2019] Name of Exit Code:
    [Sat Jul 27 21:09:05 2019] (DupAPI::GetReturnCode): *** Unable to find DUP value for:
    [Sat Jul 27 21:09:05 2019] Exit Code set to: 1 (0x1)
    [Sat Jul 27 21:09:05 2019] Result: FAILURE
    [Sat Jul 27 21:09:09 2019] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Intel-8265-WIFI-Driver_71XN1_WIN_19.60.0.7_A07_01.txt

  2. #2
    Expecting rain saga_lout's Avatar
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    Default Re: Windows 10 update, Intel RST not compatible & unable to update - HELP!!


  3. #3
    Should Get Out More Editor's Avatar
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    Default Re: Windows 10 update, Intel RST not compatible & unable to update - HELP!!

    there's a bit of a running joke about me, my old dell precision & microsoft on FB. Essentially no-one can believe the trouble I get with updates.

    I've had issues with dell drivers before. Best solution is run the dell auto stuff, which takes it off Dell. Dell quite often load in custom stuff, like a BIOS where you cannot overclock the cpu etc.

    See: https://www.dell.com/community/Netwo...r/td-p/4618287, esp as yours is that wifi driver.

  4. #4
    Should Get Out More Editor's Avatar
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    Default Re: Windows 10 update, Intel RST not compatible & unable to update - HELP!!

    not seeing any mention of RST in your logs, but again:

    https://mspoweruser.com/new-windows-...ome-intel-pcs/

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